5 Additions To Your Facebook Business Page That Can Increase Sales on Black Friday

Black Friday 2015 is projected to be the biggest online shopping day ever, but if you’re hoping to get a piece of this year’s earnings, you’ll need to do a lot more than just offer a few discounts.

We’ve already shown you 8 awesome Black Friday email campaigns you can steal, and provided a 26-point checklist for preparing your store, so today we’re going to help you optimize another important piece of the Black Friday puzzle – your Facebook Business Page.

This post will teach you some of the most effective ways to build hype for your Black Friday sale on Facebook. By the time we’re done, you’ll not only have a highly-optimized Facebook Business Page, but also a Shop section that’s ready to rake in additional sales.

Let’s start with the basics.

Step 1: How to activate the new Shop section of your Facebook Business Page

The new Shop section makes it easy for desktop and mobile users to browse and buy products from your Facebook Business Page. Since it’s mobile-friendly, you’ll be able to capture sales from people using the Facebook app or mobile site on Black Friday. Here’s what it looks like on MVMT’s page:

If you’ve already installed the Shop section, move on to step 2. If you haven’t, now’s the time (don’t worry – it only takes a minute). Our guide to setting up your Facebook Shop section makes it easy.

Step 2: Create a custom Facebook cover image to promote your sale

Now that your Facebook Shop section is set up, it’s time to focus on marketing.

An eye-tracking study conducted by EyeTrackShop found that participants spent more time looking at Facebook cover photos than wall posts or ads. If you want Facebook users to know about your Black Friday sale, customizing your cover photo is the place to start.

Let’s go over what a Black Friday Facebook cover photo should include by examining a good example I found on Creative Market:

Image via Cooledition

First, you’ll notice that the phrase “Black Friday Specials” is dead centre and impossible to miss. The creator has also included a few key photos of compelling sale products (makeup and brushes), the maximum discount (75%), what’s on sale (selected cosmetics), and the store’s URL. When combined, all of these details create a cover image that’s attractive, informative, and attention-grabbing.

You can purchase the Photoshop template above for $2 or contact the creator to design a custom version for an additional fee. If you decide to make your cover photo from scratch, keep these 3 awesome ecommerce design trends in mind.

Step 3: Set up your page’s Call to Action button

Your new Facebook Shop section will make it easy for Facebook users to browse and purchase items from your Black Friday collection, but you should also give them a simple way to visit your online store. Facebook’s Call to Action buttons are the answer.

Image via Facebook

Here’s what Dollar Shave Club had to say about theirs:

“Over the course of a three-week test, the Sign Up Call to Action button delivered a 2.5x higher conversion rate versus other comparable social placements aimed to drive new user acquisition.” — Brian Kim, Director of Acquisition, Dollar Shave Club.

Here’s a quick walkthrough of how to set up your own:

  • Click the Create Call to Action button on your cover photo.
  • Choose the Shop Now button and add your link in the website field.
  • Click Create.

The link you include can either be to your store’s homepage or a direct link to your dedicated Black Friday landing page. While Facebook provides its own stats for page owners, you can also add a UTM code to your call-to-action button to better track its performance in Google Analytics.

Step 4: Pin a post announcing the sale

Pinning a post is perhaps the simplest way to highlight an offer or event on your Facebook Business Page. By pinning a post, you’ll ensure it stays at the top of your timeline even after you make additional posts. You can access the Pin to Top button by clicking the dropdown menu arrow on any post, as seen below:

Image via Facebook

Our friends over at Buffer shared the results of pinning one of their updates:

For pinned updates on Facebook, we noticed 30 extra views, three extra likes, and three extra shares in a 24-hour period. This would mean an extra 150 views, 15 likes, and 15 shares were a post to be pinned throughout the workweek.” – Buffer

To get the most out of your pinned post on Black Friday, pin an image that features the same key points as your new Facebook cover image. A Hubspot study found that Facebook status updates containing images saw 104% more comments, 54% more likes, and 84% more click-throughs than those that didn’t.

Step 5: Earn yourself the “Very responsive to messages” badge

Whether you’re responding to tweets on Twitter, replying to messages on Facebook, or quickly answering emails, good customer service has the power to ease a buyer’s mind.

Good customer service takes many forms, but according to Digital’s Customer Service Benchmark, live chat has a 73% satisfaction rate, compared with email at 61% and phone at 44%.

To help brands better demonstrate their dedication to fast, attentive customer service, Facebook introduced the “Very responsive to messages” badge that appears on profile sidebars. Here’s what it might look like on your page:

Image via Facebook

According to Facebook, your Facebook Business Page needs to achieve a 90% response rate and median response time of 5 minutes over 7 consecutive days to become eligible to receive the badge. You’ve got plenty of time between now and Black Friday to earn one, so start making customer service a priority and do your best to speed up response times. To make it easier to reply to questions on-the-go, install the Facebook Pages app for Android and iPhone.

Congratulations!

Easier than it sounded, right? If you followed the steps outlined above, your business is now armed with a killer Facebook Business Page that’s heavily optimized to help you increase sales on Black Friday.

Did I miss anything? Scroll down to the comments section to let me know what you thought about today’s article. I’m happy to add clarification or answer any questions you might have. Good luck!

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Ecommerce SEO Checklist: The Fundamentals and Best Practices to Rank Your Site

Getting your store to appear in organic searches on search engines such as Google or Bing is not as complicated as it may seem. Essentially, your goal when optimizing your site for search engines is to make it easy to crawl, show authority (with backlinks and content) and show relevance to the keywords you want to rank for.

One thing to keep in mind is that getting your website to appear in search results for very competitive searches is very difficult and can take some time. SEO is a long-term play when it comes to building and growing your business. If you are looking for quick wins, consider paid advertising.

However, if you’re prepared to put in a little time to build your site and be patient with the results, SEO can pay off tremendously. Organic traffic is free and MarketingCharts found that 39% of their merchants customers came from search.

This checklist is going to cover as much of the foundation as possible. If you go through each checklist and work to ensure you have each point covered, you’ll be in a terrific position to have success in growing your search traffic.


Bonus
: Click here to download this checklist as an easy-to-follow, printable PDF. Take this checklist with you and start improving your store’s SEO immediately.

Setup Recommended Tools

Install Google Analytics.

Install Google Webmaster Tools.

Install Bing Webmaster Tools.

Webmaster Tools

Create an XML sitemap and submit it to Google and Bing through your Webmaster Tools accounts you just created. All Shopify stores automatically generate a sitemap. (www.yourstore.com/sitemap.xml)

Use Google Webmaster Tools to check for 404/500 errors, duplicate content, or any crawling errors. If you get any errors, work to fix them immediately.

Keyword Research

Use Google’s Keyword Planner to determine the search volume of keywords and get keyword ideas to try and rank for. What would you search to find your products? What do you think your customers search? Use the Keyword Planner to determine the search volume for different keywords and phrases. From there, the keywords and phrases that have the highest searches should be the keywords and phrases you are focused on ranking for.

Page Optimizations

Ensure you are using one, and only one, H1 tag on your pages. H1 (header 1) tags often used as the main headline for a page and they usually contain the page’s main keywords.

Ensure H1 tags are used before other header tags (H2, H3, H4). Your header tags should be used in a hierarchal order. For example, H1 tag text above H2 tag text and H2 tag text above H3 tag text, and so on.

Heading tag sizes

Keep your page titles under 70 characters so they aren’t truncated in results.

Write good page titles that are human-readable. Make sure they include the keywords you are trying to rank for but don’t over-optimize or make it a string of keywords.

Shopify search engine optimization

Keep your meta description under 150 characters. This is the text under a page title in a search result. Ensure it clearly describes the page and also include keywords but again, don’t over optimize. Each page’s meta description should be unique.

Ensure you include a keyword in your page URL. Again, don’t over do it.

Google search results

Ensure your images have descriptive ALT tags and filenames.

Try to avoid underscores ( _ ) in URLs and use dashes ( – ) sparingly.

Backlinks

Create a link building strategy. Link building is the process of getting other websites to link back to you. Search engines such as Google see this as a factor in terms of your website’s authority. The more websites that link back to your store or specific pages on your store, generally the higher Google will rank those pages for particular keywords. Read our guide on backlinks.

View your competitors’ backlinks and SEO. Use a tool such as Open Link Profiler to see who’s linking to your competition and similar stores, and reach out to these websites and get them to link to you. Use a tool like Open Site Explorer or Ahrefs to see how well a competing or similar website is optimized, their domain authority and what they’re doing right.

Get links from press. Read our guide on hacking the press to land your store on other websites.

Content

Create a content strategy. What are keywords and phrases your customers might be searching for when doing research just before buying your product? Create high quality content on a regular basis around those topics so that potential customers discover you. For example, if you’re selling guitars, you might want to write blog posts on topics such as “how to learn guitar for complete beginners”, “the 5 best guitar chords to learn for beginners”, or “how to change strings on your guitar in 5 minutes”.

Ensure every page on your website has at least 250 words of descriptive text. Search engines like Google crawl and index pages based on what those pages are telling them. If you aren’t doing a good job of including enough words (and keywords you want to rank for) on each page, then you will have a more difficult time ranking for those keywords.

Informational pages and blog posts should have at least 500 words. In general, if you can write more, you should. You also don’t want to artificially increase the word count because that won’t help. Quality is more important than quantity.

Avoid duplicate content. For examples, if you have more than one page with the same product description, it’s a good idea to use the canonical tag on those pages. Shopify allows you to easily do this through themes customization.

Write unique product descriptions. Keeping with the last point, all content on your website should be unique and written by you. For example, don’t use product descriptions from manufacturers.

Consider adding product reviews to your product pages. This will add more content to your product pages and help them rank for long tail keywords.

Setup redirects. Don’t delete pages or content without first setting up a redirect. Even if you remove a product that no longer exists or that you no longer sell, setup a redirect so that any indexed page gets redirected. If you don’t know where to redirect the page, simply redirect it to your homepage. To add a redirect in Shopify, read our documentation on how to easily set one up.

Reputation Building

Setup your business on other platforms such as Facebook, Twitter, LinkedIn and Google+.Try to ensure you register the brand name so that the URL appears as Facebook.com/BusinessName. This helps customers find you when they search “Business Name” in their favorite search engine.

Create business profiles on review sites and sites that will allow you to manage your reputation. For example, Amazon, Google Business, Yelp, FourSquare, TrustPilot, and Epinions. This helps by allowing a backlink to your website and ranking for searches such as “Business Name Review”.

Other Ranking Factors

Ensure your store is mobile friendly. Every Shopify theme is mobile responsive, but if you’re not using Shopify, check to see how it looks on a mobile device.

Ensure your store is fast. Speed is a ranking factor, use Google Page Speed Tools to see how your store’s performance can be optimized.

When in doubt, refer to Google’s official accepted SEO practices. There are a lot of questionable practices out there that can get your site penalized if you’re not careful. When you start to get more comfortable with SEO and you start to do more research, make sure you do your due diligence before applying any new “SEO techniques” to your website.

Final Thoughts

Once you’ve gone through this checklist, your website is set to start ranking. Remember to give it some time, especially if your store is brand new. Some things you should consider putting frequent time into are creating content and working on building relationships, and getting backlinks.

If you don’t already, start blogging and creating content. According to Search Engine Journal,companies that blog have 434% more indexed pages. More indexed pages means more opportunities for searchers to find you, learn about your brand and purchase your products.

If you have any questions or comments about this blog post, be sure to leave them below. I engage with and respond to everyone.